As a business owner I’m reminded frequently of customer service and the opportunity to lose or gain a customer. So here are a few questions I ask myself daily about service.
Does your technician have a clean uniform?
Is the vehicle clean?
If there was an appointment was he/she on time? Many times we perform outside only services this helps you to free up your time.
Does your technician ring the doorbell to let you know they are there? Do they ask if you’ve had any issues? Do they let you know they are done?
My favorite quote on customer service – If you don’t take of your customer someone else will. Do you have any horror stories about service companies?
Every once in awhile you run across a picture that can gross out the best of us. A friend of mine Steve Oswalt AllPest Pest Control & Wildlife Removal and AllPest Pest Control & Wildlife Solutions Lewisburg, Ohio took this picture and I couldn’t resist re-posting it.
His remark “How could anyone live with Bed Bugs?” I couldn’t do it and I really hope this isn’t a child’s room.
Please don’t let this happen to you, call a Pest Management Professional for help or Steve if you live near Lewisburg, Ohio or ProBest in Arizona. Thanks again to Steve for this unbelievable picture.
Part of doing pest control involves me walking around your property and doing a cursory check of the things I see.
So when I see a condition that could cause further issues I want to bring it to the attention of the homeowner. The issue above could cause further problems down the road by leaking into the home or by causing the roof to really leak especially with the monsoons we are experiencing these days. So the question is really an easy one – “Why keep a company that doesn’t care about you or your family?” Call ProBest Pest Management we will inform you on conditions that can cause potential issues – call us today at 480-831-9328 or 623-414-0176 and thanks.
Pest Management Professional Magazine recently did an article in their “After Hours” section called “Connecting genealogy and pest management” by Dan Jacobs and I wanted to say thanks. I also want to share with you one of my hobbies, which I enjoy when I have time that is. I also love to hike but not in the heat or in the summer here in Arizona. Sometimes it is just great to get out into a wooden area and see what is happening. This hobby is related to my Scouting career. A few of my FaceBook friends enjoy camping, hiking and vacationing and I really enjoy their posting of their activities. The 2 pictures below are 2 of my (25) Eagle Scouts when I was in Florida. Scouting builds character!
Within the last few months:
Ann & Joe went camping in Michigan
Jason hiked part of the AT Trail (Appalachian Trail) which he does almost every summer with friends. I have hiked sections of the AT a few times with my Scouts. Jason is the one in the back.
Jason M. participated as a Counselor at a summer camp
Frank & Shelly went to the beach
and this one was beyond belief – Chris ran 100 miles through the Sahara Desert – Marathon Des Sables.
I talk a lot about IPM because it just makes sense, you know the stories and how people just want the old way of pest control. Just like any business you have to change and adapt to those changes or you ultimately die from lack of business. I will admit it isn’t easy to walk away from money but Integrated Pest Management (IPM) is here to stay) and the the betterment of all of us.
Which makes more sense:
- Pest Company A shows up at your home, power sprays (soaks everything with pesticide), then comes inside your home and using a compressed sprayer sprays all the baseboards within the home.
- Pest Company B asks questions about activity, does a walk around the property and then begins a treatment program. They use a webber broom to knock down webs and locates wasps nest. They might use bait for ants outside and/or using a backpack treat specific locations for scorpions and crickets, they might use a bellows hand duster to put pesticide dust into cracks and crevices to treat the insects (food insects or actual pests) that might be hiding in those areas. If there is a problem within that structure they might use baits or products that pose less risks to the family and pets.
School & Home Integrated Pest Management July 2014 Newsletter – Thanks to the University of Arizona (College of Agriculture & Life Sciences.