All posts in “service”

Spend It In Gilbert

Customized Service

Every house and business is unique, some have flat roofs, tiles or shingles. Is it a bird and/or rodent? Customized is the way to go, let us the Pest Management Professionals guide you to a fix. There is some exclusion work that can be done and we will recommend that service.

We always do an inspection first, then we evaluate and make the plan. Yes you can also inspect your house and I suggest monthly. Call us for your free inspection 480-831-9328 or 623-414-0176. Customized Service is the way to go.

1. Check outside and inside

2. Check for holes

3. Check screens, weep holes and vent louvers

4. Check high and low

Play – anywhere, anytime

Play – Anywhere, anytime

Anywhere you might play, eat, sleep etc. Have you hear the sentence – “You Are Within 3-6 Feet of a Spider Right Now”? A 1995 popular article by famous arachnologist Norman Platnick begins, “Wherever you sit as you read these lines, a spider is probably no more than a few yards away.” From a 1999 Sierra Club book on spiders: “Wherever you are, there is a spider within a meter of you.” From a 2001 book on nature in the city: “Even in Manhattan, you are never more than three feet from a spider.” These are just some of the myths surrounding the sentence because it really depends on where you are. So what about bugs then, you probably have them all around you and you don’t realize it.

Maybe a silverfish in your attic, a cockroach under a kitchen cabinet, maybe an earwig off the back patio or your children are at play. The reason is that they outnumber us and by big numbers, its just that they are so small and often not visible to our naked eye.


Anywhere you play

You can always call A Pro…

So pest control often plays a part in the management of these pests, here in Arizona we have Bark Scorpions and they can sting and cause pain and fear. They normally don’t kill anyone but the sting is painful and can cause more serious trouble to younger children and older adults. Black ad Brown Widow spiders can cause significant more damage and I recommend wearing gloves while doing work outside or in the garage or attic. Cockroaches, flies and rodents can spread diseases and can seriously damage your intestinal tract. That is why I call myself a Public Health Professional and I’m here to stop those bugs and pests from getting to your family and friends. As always if you have questions, have a picture a picture or just need some advice give us a call 480-831-9328

Do you have pet peeves, I do?




As a business owner I’m reminded frequently of customer service and the opportunity to lose or gain a customer.  So here are a few questions I ask myself daily about service.

Does your technician have a clean uniform?

Is the vehicle clean?

If there was an appointment was he/she on time? Many times we perform outside only services this helps you to free up your time.

Does your technician ring the doorbell to let you know they are there? Do they ask if you’ve had any issues? Do they let you know they are done?


My favorite quote on customer service – If you don’t take of your customer someone else will.  Do you have any horror stories about service companies?


What kind of service is right for you?

What kind of service is right for you?

I often think about service and what is really necessay to control the pests in and around our homes. Every home is different and with that in mind every treatment is or could be different. So what is right for you Monthly, Every other Month or Quarterly? So here are a few questions with this in mind:

  • What is the pest pressure?
  • What time of year does the pressure increase?
  • What kind of pests are you encountering, scorpions?
  • Do you water by drip irrigation or flood irrigation?
  • Scorpion activity is different from cricket activity, why does that matter?


We try to customize each visit with those questions in mind, sometimes it is essential to change pesticide formulations and or change frequency but we will always discuss options with you.



What life lesson have you learned?


As we grow older we are supposed to gain wisdom, does that always work? I think not but here is my take on what I have learned in my short time on this planet.

  1. You can’t be good at everything, so be good with what you can be. I started in the pest industry in 1992 and started as a salesman. I was OK but that was about it and then an opportunity presented itself, I was given a chance to be a Service Manager. I found my calling, I love service and I love solving issues. Now don’t get me wrong, I can sell and I think most of don’t realize that we sell everyday. You sell yourself, maybe to a new friend, or a new job. But whatever it is, we sell everyday just as we promote ourselves.
  2. Be passionate about what you do and you can do anything. Some days are tougher than others but I love my job, I love sharing my knowledge with others especially kids. It is really fun to see a child’s mind start to work and comprehend the lifecycle of bugs and that things can indeed hurt you.

So how about you? How about commenting below and tell me your stories?


What makes up a TRUE – Pest Management Professional?

What makes up a TRUE – Pest Management Professional?


What do you look for in a Service Professional? Do they come dressed in an uniform, visibly marked. Do they have an I.D. badge? Are they in a company vehicle? Did they give you an estimate on the back of their business card or was it on a complete form with all pertinent information?

  • All ProBest field personnel have uniforms, clearly marked.
  • We use Crime Free Circle, all employee’s carry I.D’s .
  • All field employee’s have company truck clearly marked.
  • Office of Pest Management (OPM) requires termite estimates to be on a form approved by them. We also provide pest estimates via written reports.

ProBest Pest Management is QualityPro and abides by additional Standards of Professionalism .

1502931PNG     QualityProLogo_000     QualityProGreenLogo     QualityProSchoolLogo    QualityProFoodProt

Termite Warranty or Guarantee…

Termite Warranty or Guarantee… to renew or not to renew?

You just had termite work done at your home and it cost X amount of dollars, they also mentioned that you could renew the policy in a year. Well that year has gone by and you can’t make up your mind, what to do? Do you renew or take the chance?

Well here is my opinion – if you live in the south I would probably renew it. Where there is water and the temperature is warm most of the year there are going to be active termites and bugs. I also believe that it isn’t always so easy to remind ourselves to look for and keep up with things around our homes. Yes its easy to say I’ll remember, or my husband or wife will take care of it. But more often than I can count someone will come into our office and say – just take care of it, we can’t remember or it just escapes our attention.

So wouldn’t it be easy enough to just let ProBest Pest Management handle it for you? Do you have a warranty from someone that just doesn’t care about service? Do you have issues with talking to the right person at the termite company or have you lost confidence with them? Then make that call or send us a contact or call us 480-831-9328.

Call a Pro… Call the Best. ProBest!

Hazards, what hazards?


Hazards, what hazards?

Probably most service people will tell you it’s the dog that is the most potential of a problem. I don’t usually have issues with the pooches but occasionally one is out to get me. This last week it was a Chihuahua Dog, this dog thought it was a Pit bull. It stood its ground and just dared me to enter it’s yard, which I didn’t. My biggest scare was a Pit Bull, the owner put the dog into the garage and it decided it was coming through the window – it jumped onto a wooden bench and came flying through the open window. Almost got me and I was doing everything in my power to get out of that back yard. You probably heard that saying “NO one can hear you scream in space? Probably true cause I was yelling like a mad man, lucky for me I was carrying my measuring wheel. No bites in over 25 years – not bad! My biggest concern is hitting a electrical line while doing termite work….

So take care service people of the world…

Marketing ideas, advertising and directories! Pt 1 Pest Control Ideas…

Marketing ideas, advertising and directories! Pt 1 Pest Control Ideas…What exactly is advertising?

  1. Public promotion of something: the public promotion of something such as a product, service, business, or event in order to attract or increase interest in it
  2. Industry that creates advertisements: the business of producing advertisement.
  3. Advertisements: advertisements considered collectively – according to BING


Advertising is a form of communication used to encourage or persuade an audience (viewers, readers or listeners) to continue or take some new action. Most commonly, the desired result is to drive consumer behavior with respect to a commercial offering, although political and ideological advertising is also common. The purpose of advertising may also be to reassure employees or shareholders that a company is viable or successful. Advertising messages are usually paid for by sponsors and viewed via various traditional media; including mass media such as newspaper, magazines, television commercial, radio advertisement, outdoor advertising or direct mail; or new media such as websites and text messages.

Commercial advertisers often seek to generate increased consumption of their products or services through “Branding,” which involves the repetition of an image or product name in an effort to associate certain qualities with the brand in the minds of consumers. Non-commercial advertisers who spend money to advertise items other than a consumer product or service include political parties, interest groups, religious organizations and governmental agencies. Nonprofit organizations may rely on free modes of persuasion, such as a public service announcement (PSA). according to Wikipedia

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