All posts in “Coolidge Pest Control”

Did you know these unbelievable facts about Bed Bugs?

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  1. Not reacting to their presence or hiding your head in the sand won’t help.
  2. They are excellent travelers, they are excellent at hiding and these days they are everywhere.
  3. Bed Bugs don’t care who you are – rich/poor, old/young, Republican/Democrat – they will suck your blood.
  4. Bed Bugs don’t care how clean or dirty your home is.
  5. Bed Bugs carry 28 different pathogens, but so far nothing proven on transmitting them to humans.
  6. Probably came from Europe in the 17th century.

bed5

Who cares about bugs and rodents?

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Who cares about bugs and rodents?

 

Each and every day I’m reminded of the valuable service ProBest Pest Management offers, why you ask? Let me share some of my most memorable days of Public Health:

  • Customer called me because they couldn’t even get into their home because the fleas were so plentiful.
  • In all my 20+ years I had never seen Bed Bugs until 2009, that year we received our first call. In 2012 I witnessed over 1000 Bed Bugs in a very small home – I was amazed and also creeped out and itched all day. We were able to alleviate the problem but it stills worries me that people will put up with something like this until it virtually becomes a real BIG problem.
  • A young woman continued to call about Ticks, we treated her yard but she wouldn’t let us inspect her home. We did find ticks inside under a couch and solved the problem after finally finding the source.
  • I may have mentioned this before but a mobile home with at the every least 5 million cockroaches. I’m not kidding, I felt almost hopeless for this family. It took some time but I think we did a good job for them.
  • I once had the task of doing some Drywood Termite work in a church, the tower or steeple had more pigeon feces than I had ever seen. It was probably 10 foot deep and went down walls and was just gross, we fumigated the building and they had someone remove the feces and prevent them from gaining entry anymore.
  • Sometimes architecture often allows entry points into a structure, stucco not properly sealed or pipes or cable opening not sealed. I once particpated with a fumigation for cockroaches and never thought about rodents until the job was completed. Many, many dead rodents, by the way do you know that rodents love cockroaches?

Well anyway you get the picture, Public Health equals quality pest control.

plainandsimple

Is the customer always right?

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Is the customer always right?

 

How many business owners do you think ponder this very question on a daily basis? I have an easy answer yes and no! OK maybe it’s not that easy, we put down pesticides daily and yes I have a few that call and tell us what they want and how to do it. Of course we are the ones complying with the Label and yes we are the ones who could get the fine for a misapplication. So that answer is pretty simple – we comply with all labellings and use directions absolutely according to Label, period.

Yes I know the old adage that a happy customer is a happy customer and as long as I keep the bugs out they should be happy right. Well there are other ways of getting on their bad side and I’ll tell you customer service is an art and you have to work at it. It is important to listen and to take into consideration all the aspects of delivering a premium service. I’m reminded of a poster in another office of pest management, I love this point of view and use it daily in the best pest control that we can deliver.

Excellent service isn’t the result of doing any one thing 1,000 % better. It’s the result of doing thousands of things 1% better.
If you can do that you stand closer to SUCCESS!
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