Is the customer always right?

How many business owners do you think ponder this very question on a daily basis? I have an easy answer yes and no! OK maybe it’s not that easy, we put down pesticides daily and yes I have a few that call and tell us what they want and how to do it. Of course we are the ones complying with the Label and yes we are the ones who could get the fine for a misapplication. So that answer is pretty simple – we comply with all labellings and use directions absolutely according to Label, period.

Yes I know the old adage that a happy customer is a happy customer and as long as I keep the bugs out they should be happy right. Well there are other ways of getting on their bad side and I’ll tell you customer service is an art and you have to work at it. It is important to listen and to take into consideration all the aspects of delivering a premium service. I’m reminded of a poster in another office of pest management, I love this point of view and use it daily in the best pest control that we can deliver.

Excellent service isn’t the result of doing any one thing 1,000 % better. It’s the result of doing thousands of things 1% better.