Just the facts please…. provide info to expedite the treatment!

Today I received a new lead from an online referral site and I’ll tell you I love getting referrals but I need more information. So here is a list of things to tell the bug guy when they show up at your home.

1. When you call the office please tell the receptionist what you’re experiencing, for example are you being bitten. It is really important to answer the questions like Who, what, where,  when, why and how. To me its almost like being a detective, we need all the information so that we can make an intelligent recommendation on treatment.
2. After receiving the information the technician comes up with the treatment plan and discusses this with the homeowner.
3. We have talked about this before but before the technician arrives please reduce clutter and vacuum the area (if you have a bag vacuum please throw it away). I remember years ago in Florida, someone had vacuumed and put the entire vacuum with bag into the closet. I was amazed at the numbers of fleas in the closet and elsewhere in the home, but they were concentrated within that closet.
4. A lot of the treatment plans may include a followup visit – remember this occurrence took time to build up and probably will take time to completely solve it. Don’t think for one minute that we are magicians and can make this outbreak disappear overnight, won’t happen…. This usually surprises me the most, even after discussing this with some customers they are upset that they still might see the occasional roach or two. I learned many years ago, we attempt to eradicate at least 97% on the first visit to get control but depending on a variety of circumstances this number may change. Sanitation is a leading cause of failure, if the place has grease or oil everywhere all the pesticide in the world won’t change the outcome. The pesticide will lose it efficacy and the roaches will have plenty to eat and not be affected by the product.
5. Work with the technician and follow any advice, he has probably seen it all so it won’t be a big surprise to him. Clean behind the stove and refrigerator yearly, pay particular attention to the fan motor (warm and probably close to the overflow pan).